Although I am not a big fan of fast food, I am a fan of Chipotle.
Especially the Ponce de Leon (Midtown Atlanta) location managed by Juan Mosalve.
I pulled in last month, unknowingly sans wallet. Embarrassed, I demurred and offered to return with the cash. After conferring with Juan, the clerk "gifted" me with my pork burrito.
Which, I might add, was delicious.
That's the kind of smart decision that builds customer loyalty. Worth way more than the $6 it costs.
Thanks, guys.
Saturday, September 5, 2009
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